To foster a healthy workplace environment, managers need to master techniques that mitigate conflict and encourage healthy interpersonal engagement. In this course, you will increase your confidence and competence to diffuse difficult situations. Learn how you can use a collaborative conflict management model, information eschange and problem solving to reach your goals.
Triple-Loop Learning in This Course
Learning Journals--individual writing
Overview of Conflict
Your Relationship With Conflict
Conflict Styles (TKI)
Conflict in the Workplace
Conflict Cultures at Work
Stages of Conflict in the Workplace
Conflict and Relationships
Four Communication Toxins
Conflict and Emotion
Internal and External Signals
Mitigators of Emotional Barriers
Practice Practice Practice
THIS COURSE IS VALID FOR 3.25 PDC's TOWARD SHRM-CP AND SHRM-SCP RECERTIFICATION.