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Conflict Management In the Workplace

Course number : 1500001   
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CourseGraphic To foster a healthy workplace environment, managers need to master techniques that mitigate conflict and encourage healthy interpersonal engagement. In this course, you will increase your confidence and competence to diffuse difficult situations. Learn how you can use a collaborative conflict management model, information eschange and problem solving to reach your goals.

Outline:

Welcome/open

Agenda/course objectives
Introductions
Methodologies
Triple-Loop Learning in This Course
Learning Journals--individual writing

Overview of Conflict

Your Relationship With Conflict
Conflict Theory
Conflict Styles (TKI)

Conflict in the Workplace

Conflict Cultures at Work
Stages of Conflict in the Workplace
Remedies

Conflict and Relationships

Four Communication Toxins
Remedies

Conflict and Emotion

Internal and External Signals
Mitigators of Emotional Barriers

Practice Practice Practice

Listening Skills
Messaging Skills
Problem-Solving Skills
Follow-Through Skills

Real-Life Applications

Evaluation/Close



THIS COURSE IS VALID FOR 3.25 PDC's TOWARD SHRM-CP AND SHRM-SCP RECERTIFICATION.

Class Details

1 Sessions
Weekly - Tue

Location
Mammel Hall

Instructor
Michael Harsh 

CEUs : 0.65

Fee: 

$299.00


Registration Closes On
Monday, September 14, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
9/15/2020 - 9/15/2020 Weekly - Tue 8:30 AM - 4:30 PM Omaha, Mammel Hall  Map Michael Harsh